Privacy Policy

1. Introduction

HelloAirDial ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international calling service. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Email address (for account creation and authentication)
• Phone numbers (destination numbers you call and caller IDs you verify)
• Payment information (processed securely through Stripe)
• Account balance and transaction history

2.2 Call Data

When you make calls through our service, we collect:

• Call duration and timestamps
• Destination phone numbers
• Caller ID used for the call
• Call rates and charges
• Call quality metrics

2.3 Technical Information

We automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and actions taken

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our calling service
• Process your transactions and manage your account balance
• Verify caller IDs and comply with telecommunications regulations
• Calculate and display call rates
• Send you service-related notifications and updates
• Improve our service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations and enforce our terms
• Respond to your inquiries and provide customer support

4. Third-Party Services

We use the following third-party services to operate HelloAirDial:

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Secure authentication and session management
• Regular security audits and updates
• Access controls and monitoring
• Database encryption and backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call logs are retained for accounting and regulatory purposes. You may request deletion of your account at any time, though we may retain certain information as required by law or for legitimate business purposes.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage patterns and improve our service
• Prevent fraud and enhance security

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our service.

8. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (Twilio, Stripe, Supabase)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to our facilities and third-party service providers worldwide.

10. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at support@helloairdial.com

11. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through the service. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: